AI is shaping the saver experience: Are you ready to use it?

28 seats left
Wednesday, October 14, 2026 at 10:10 AM to 10:55 AM · 45 min. (Europe/London)
Room 3AB
Concurrent session
AdministrationConsumer engagementDCMember CommunicationsMember engagementPension Tech solutions

Information

Integrating AI systems into your scheme’s administration can improve the experience of those who rely on it. Learn how AI-powered assistants can help spot potential scams in real time and how agentic digital populations can help optimise communications before they reach your members. Plus, an answer to the practical governance questions you have on the use of AI.

On Demand
This session is not recorded
Aviva
Exhibition hall · E8
Aviva Workplace is one of the UK's leading workplace pension providers, helping employers support the long-term financial wellbeing of millions of employees through workplace pensions, savings, retirement, and financial wellbeing solutions. Our support spans both contract-based and trust-based pension arrangements, enabling employers to choose the governance structure and solution that best meets their needs. We work with organisations of all sizes, offering workplace pension solutions supported by payroll integration, digital engagement tools, investment choice, and retirement support, including Workplace Personal Pensions, the Aviva Master Trust, and employers' own trust-based pension schemes. As reported in Aviva's Q1 2026 Trading Update, Aviva's Wealth business supports 5.8 million customers and manages £233 billion of assets under management (AUM). Workplace pensions continue to be a significant driver of growth, with strong member participation and ongoing investment in digital engagement and retirement support. The award-winning Aviva Master Trust is a key part of Aviva's workplace proposition, providing employers with access to high-quality governance, investment expertise, member engagement and retirement solutions within a scalable multi-employer structure. Recognition through awards from industry publications including Corporate Adviser, Pensions Age and European Pensions reflects our commitment to supporting positive outcomes for employers and members. As employers increasingly focus on value, efficiency and strong member outcomes, Aviva continues to invest in innovation, technology, and retirement support. Beyond pensions, we offer a broad range of services including Guided Retirement, financial advice, guidance services, Targeted Support and financial wellbeing solutions, helping members make informed financial decisions and achieve the best possible retirement they can.

Registered attendees

CD
Caroline Donellan
Technical Specialist, Pensions PolicyFinancial Conduct Authority
Charlotte Clark
Charlotte Clark
Director of Cross-Cutting Policy and StrategyFinancial Conduct Authority
Emma Douglas
Emma Douglas
ChairThe Pensions Regulator

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